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Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF


Inspection carried out on 6 June 2013

During an inspection looking at part of the service

This was a follow up visit to check that the required improvements had been made. We observed people who used the service sitting in various places throughout the home, including the lounge, the dining room and in the garden. People looked happy and relaxed in their environment. We saw staff interacting and assisting people who used the service and noted that people were treated with courtesy and respect. People were asked what they wanted to do and were able to choose where they wanted to sit, and what activities they wanted to participate in.

We looked at people's care plans and noted people had an assessment of needs carried out, there were care plans in place and these in most cases, these had been reviewed recently to reflect people's current care needs. We observed that food was plentiful and of a good standard. When we asked people what they thought of the food, most were very complimentary.

People told us they liked the staff and the manager and said they were well supported.

We saw that there was an action plan in place and progress had been made on addressing identified concernsand the manager was continuing with getting things up to date. We found that, although the home had a number of ways of collecting feedback and people's views about the quality of the service, they had not yet collated the results of the quality assurance data. However this was sent following the inspection.