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Archived: THMG Chester Clinic

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10 May 2012
Date of Publication: 21 May 2012
Inspection Report published 21 May 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We did not have any comments from people about this outcome.

Other evidence

The provider has systems in place for monitoring the quality of the service provided. This includes a patient survey to gain the views of patients who have attended the clinic, and a number of audits to monitor practice.

The satisfaction survey asks people about all stages of their treatment from their initial phone call to the aftercare service. We saw records to show that people had also been asked about the quality of the service when they attended for post-operative visits.

The audits we saw included infection control, wound care, medicines management and medical records. We saw evidence of appropriate actions being taken as a result of the audits.

A detailed complaints policy is in place and this was reviewed in February 2012. We saw comprehensive records which showed that complaints were taken seriously, recorded, and responded to appropriately. The manager completed a report about each complaint and this included analysis of whether the complaint could have been prevented, and what preventative measures have been put in place to prevent re-occurrence.

The manager told us that currently any concerns or complaints regarding breast implants are being dealt with by the company’s head office.