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Archived: THMG Chester Clinic

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All reports

Inspection report

Date of Inspection: 10 May 2012
Date of Publication: 21 May 2012
Inspection Report published 21 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

User experience

We did not interview people visiting the clinic, however we looked at records of surveys that had been returned by patients and they showed a high level of satisfaction with all aspects of the service.

Other evidence

There are a series of detailed policies and procedures manuals that cover all aspects of service including specific treatment protocols. Records we looked at showed that all patients were assessed initially by a registered nurse and then by a consultant surgeon. The nurses working at the clinic carried out pre-operative checks of weight and blood pressure, took blood for testing, and swabs to screen for infection and these were recorded in the notes.

We saw post-operative records that were completed at the hospital where the patient had undergone their surgery. These included records of the surgery performed and of the anaesthetic and post-operative care. People were reviewed by the clinic nurse five to seven days after their surgery and by the surgeon one month after surgery.

People using the services can access advice and support when necessary after their operation by using the clinic's emergency telephone number.