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Archived: THMG Chester Clinic

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 10 May 2012
Date of Publication: 21 May 2012
Inspection Report published 21 May 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who used the service were given appropriate information and support regarding their care or treatment.

User experience

We did not interview people visiting the clinic, however we looked at records of surveys that had been returned by patients and they showed a high level of satisfaction with all aspects of the service. One person who had experienced some issues with the surgical procedure had written a letter to the clinic in which they stated:

‘Lesley (the registered manager) has been a wonderful help listening and understanding and sorting out appointments and scan information for me. I really do appreciate the help she has given me.’

Other evidence

People interested in cosmetic surgery can access information by visiting the company's website. This provides comprehensive information about the services available. People can arrange a consultation with a nurse through the website, by telephone, or by calling in at the clinic which is in Chester city centre.

The manager told us that the company does not employ any sales staff and all consultations are with experienced registered nurses. The initial consultation takes about 30 minutes and a consultation form is completed. The form includes personal information, medical history, and a record of the discussion about the treatment options available. At this point people are given a detailed information booklet about the procedure they are considering. This explains the process, consent requirements, specific information about what will happen before, during and after surgery, the risks and benefits of the treatment.

If the person wishes to continue further, an appointment is arranged with the

surgeon and the person is able to discuss the procedure in detail including setting of expectations and risks involved. All consultations are conducted in private rooms. People return to the clinic for post-operative and aftercare services.