17 November 2011
During an inspection in response to concerns
We met the person living at the service and we spent all of the visit in the communal area observing the care and the environment.
The person who lived at the service had very limited verbal speech. We saw the person leading staff to what they wanted and pointing. We saw the staff being responsive to the person's needs. We saw that the person was well dressed and looked comfortable. From what we observed, the person seemed very happy with the staff on duty and they communicated well.
We saw the staff take the person out for a walk to the canal to feed the ducks, they were also planning to visit to a cafe for a treat. We saw no signs that the person was anxious, nervous or fearful of anyone caring for them. They showed affection for the staff and the manager. We observed that the person looked clean and well cared for. The home was comfortable with pictures, drawings and a fish tank.