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FitzRoy Supported Living - Trafford Good

All reports

Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF

Overview

Inspection carried out on 18 September 2013

During a routine inspection

Relative�s told us: �Staff have been brilliant, my X has had an unsettled year and they have coped tremendously,� and �Staff have been extremely willing to fit X in and accommodate their needs, communication is good, any problems they let me know and vice versa,� and �X has been happy all the time they have been there, whenever they visit us, they are always happy to go home, because that�s how they see it, home. I think they (staff) do a great job.�

We looked at three support plans, they all contained detailed profiles of individuals, highlighting likes and dislikes and things important to people. Support plans also documented people�s wishes, including what support people would like.

We observed people were comfortable and happy interacting with staff; staff were calm and understood how to meet individual�s needs. We observed only positive interactions between staff and the people they supported.

People were supported to be able to eat and drink sufficient amounts to meet their needs.

We found systems were in place for medicines to understand how they are ordered, stored, administered and disposed of.

People who use the service, their representatives and staff were asked for their views about their support and they were acted on.