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Archived: Devonshire Manor

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Inspection report

Date of Inspection: 8 April 2014
Date of Publication: 10 May 2014

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 April 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with commissioners of services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People we spoke to said they felt safe living at the home and that they had no complaints. Comments included “Staff are nice” and “Staff are very kind to you, very good to you”. Relatives we spoke with said they were happy with the care provided by the home and that they had no worries or concerns. Comments included “Staff are friendly. No problems, no complaints” and “absolutely” safe.

We reviewed the safeguarding policy of the home. The policy provided clear guidelines to staff on what to do if they suspected abuse but provided no contact details for the local safeguarding team and the Care Quality Commission (CQC). We saw however that the contact numbers were displayed on a communal noticeboard for staff to easily refer to. We also saw that the home followed Wirral Borough Council's safeguarding procedures for the identification and reporting of alleged abuse and had included a copy of this in the service user guide for people who lived at the home to refer to.

We spoke to two staff. Staff told us they had regular training in safeguarding. Staff spoken with demonstrated a good knowledge of safeguarding, types of abuse and how to deal with concerns. Staff were aware the home had both a safeguarding and whistle blowing policy.

This demonstrated the provider had suitable arrangements in place to safeguard people against the risk of abuse and respond appropriately to any allegation of abuse made.

Due to a recent safeguarding notification we checked the financial safeguards the provider had in place to protect people from the risk of financial abuse. We saw that provider had appropriate financial policies and procedures to safely manage people’s personal allowance including safe storage facilities, monthly statements of people’s expenditure and monthly financial audits.

We checked three people’s personal allowance accounts to check that expenditure had associated receipts and that the balance of people’s personal allowance matched what was in the provider’s safe. All three personal allowances were correct, receipts were evidenced for the expenditure items we checked and were appropriately signed for in accordance with the provider’s policy.

This meant that there were now suitable financial checks in place to safeguard people from the risk of financial abuse. The provider may find it useful to note however that there was no evidence these financial safeguards were in place at the time of the safeguarding notification being received by the Care Quality Commission.