You are here

Archived: Devonshire Manor

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 31 May 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 May 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

There were formal systems in place for the induction, appraisal, supervision and training of staff. We were told the home was operating a new appraisal and supervision system based on the new quality management system the home had purchased and introduced.

The manager told us appraisals took place once a year usually in December and supervision meetings every three months. We were advised that all staff supervisions were undertaken in the same month were possible, with the last round of staff supervisions completed in April 2013.

We reviewed three staff files and found documented evidence that induction, appraisal and regular supervisory meetings had taken place in all three files.

Staff we spoke with confirmed they had an annual appraisal and regular supervision with their manager and said they found them useful. Staff told us they felt supported by the manager, deputy manager and the provider. They said they felt able to talk to about issues in the workplace. This showed us that staff were supported and managed at all times in the provision of their duties.

The provider offered an annual training programme based on the needs of the people who used the service. We looked at the provider’s training schedule and saw that the training schedule clearly identified what training each staff member needed.

Mandatory staff training was offered in fire, health and safety, first aid, moving and handling, funeral directors, dementia care, safeguarding, care planning, infection control, medication administration and food hygiene. This meant staff received the training they needed to carry out their role and keep their skills up to date.

The manager told us staff were also undertaking training in mental health, working in the health care sector and three staff were involved in learning about end of life care (The Six Steps Programme in conjunction with the NHS). The provider may find it useful to note that the training schedule did not list the full range of training provided and completed by staff.

The people living at the home spoke positively about staff. They said staff are “lovely, “very caring” and the manager is “excellent”. This showed us that staff were delivering care to an appropriate standard and to the satisfaction of people who lived at the home.