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Archived: Quest Haven Limited - 31 High Street Inadequate

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Inspection report

Date of Inspection: 17 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF

Overview

Inspection carried out on 17 June 2013

During a routine inspection

We visited Quest Haven to look at the care and welfare provided to people who used the service.

People who live at the service told us that �It�s nice here. I like to go out every day to get my paper, and staff help me do this.� They also told us they were able to go out and do the things they like.

People told us that they felt respected by staff, and were able to take part in decisions about their care. People we spoke with told us that they had meetings to talk about how the house was managed.

We saw that people�s individual needs had been assessed and �care protocols� put into place. People told us they received the support they needed.

We saw that rooms were clean. People we spoke with were happy with the standard of cleanliness in the house. We saw that people were encouraged to help with keeping the house clean.

The provider had systems in place to manage the maintenance and safety of the premises.

We saw that the provider carried out checks on staff before they started working at the service. This was to ensure they were of good character and had the skills and experience to meet people�s needs.

We saw that people had the opportunity to express their views about the service, and that action had been taken where needed.