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Archived: Quest Haven Limited - 31 High Street Inadequate

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Inspection report

Date of Inspection: 16, 18 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF


Inspection carried out on 16, 18 January 2013

During a routine inspection

People who live at the service told us that �It�s alright here� and there was nothing they wanted improved.

People we spoke with told us that they were asked for their consent before treatment or medication was given. We saw evidence that family members had been involved for people who may not have understood complex decisions, such as dental treatment.

We saw that people�s individual needs had been assessed and �care protocols� put into place. These detailed the supported people needed in their daily lives. People told us they received the support they needed.

The people we spoke with told us they felt safe living here and staff supported them. We saw procedures were in place which gave guidance to staff on safeguarding vulnerable adults. Staff were able to describe what action they would take if they suspected abuse was taking place.

We looked at records of training and spoke with staff and saw the training was appropriate to meet the needs of the people living there.

We saw that people had the opportunity to express their views about the service, and that action had been taken where needed.

Where fire safety system faults had been identified by staff the provider had not assessed and managed the risks to health and safety of the people living or working at Quest Haven.