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Archived: The Hospital Group - Sheffield Clinic

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Inspection report

Date of Inspection: 2 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF | 78.89 KB

Overview

Inspection carried out on 2 October 2013

During a routine inspection

We were able to speak with one patient attending the clinic for a post-operative appointment with the nurse during our inspection visit. The patient felt their privacy and dignity had been maintained throughout their experience. They explained that they had been well supported and stated “been lovely – couldn’t wish for any better [support].”

We reviewed a sample of patient’s views recorded on 10 patient satisfaction questionnaires completed in September 2013. Some patient comments captured included, “always get a good level of service from all the staff”, “very professional staff thank you”, “friendly and professional” and “made to feel very welcome, lovely staff.”

We found processes were in place to safeguard patients from the risks of abuse.

We found staff were adequately supported because they received regular training sessions and an annual appraisal.

We found there were systems to regularly assess and monitor the quality of service that patients received.

We found patients were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records had been maintained.