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Archived: The Hospital Group - Nottingham Clinic

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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF | 68.76 KB

Overview

Inspection carried out on 13 August 2013

During a routine inspection

We visited the location to carry out a scheduled inspection. However, we also carried out the inspection to check that the provider had met the compliance actions that we set at our previous inspection on 7 February 2013.

We spoke with one patient. They said, “[They are] Brilliant, I have had a few different surgeries and the staff always go above and beyond.”

We found that patients experienced care, treatment and support that met their needs and protected their rights. We also found that patients were protected from the risk of abuse, because the provider had taken all reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that staff were supported to deliver care and treatment safely and to an appropriate standard. We also found that the provider had an effective system to regularly assess and monitor the quality of service that patients received. We found that patients were protected from the risks of unsafe or inappropriate care and treatment because appropriate records were maintained.