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Inspection report

Date of Inspection: 3, 10 February 2014
Date of Publication: 21 March 2014
Inspection Report published 21 March 2014 PDF


Inspection carried out on 3, 10 February 2014

During a routine inspection

At the time of our visits there were 65 students attending college who lived in Wessex, Brewer and Gauvain houses. We talked with students and staff and spent time in each of the houses observing care and looking at care records. We also spent time in the health centre. We looked at policies and procedures particularly those relating to safeguarding and staffing.

We spoke with 14 students.They said they were happy with the service. They felt involved in how their care was planned and liked the way in which the college was helping them to prepare for the future. They understood what to do if they were unhappy about any aspects of their care or treatment. They felt safe at Treloar and described the staff as "respectful," "funny," "joyful", and said they made them feel "comfortable and confident".

Staff demonstrated a strong commitment to providing a good service, one said "we put students first in everything we do." These sentiments were echoed by all staff we spoke with.

We found that health and care staff worked effectively together to ensure that all aspects of students needs were met. Each student had an assessment of their needs and plans of care were detailed and up to date. The service responded quickly when student safety or wellbeing was compromised. There were sufficient skilled and experienced staff to meet students collective needs. Some improvements were needed in the management of medicines, particularly how some medicines were stored and how checks were made to ensure that they had not passed their expiry date.