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Inspection report

Date of Inspection: 13, 30 September 2011
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF

Overview

Inspection carried out on 13, 30 September 2011

During an inspection looking at part of the service

All the students we spoke with, whether new or returning students, enjoyed being at college. They told us they had the support they needed and they liked the staff and the environment.

The staff told us there had been many improvements over the summer. These included the introduction of the �young person�s plans�, although one manager said these were still being worked on to improve the information they held. The improvements also included the way staff communicated between different areas of the college to keep up to date with the needs of the students and the way safeguarding was managed.

Most of the relatives we spoke with were happy with the service their family member received and the way they could communicate with the staff. However, two relatives were very dissatisfied with the service their family members had received and both these instances were being investigated by the Local Authority.