The Care Quality Commission

Archived: Bamburgh Crescent

10 Bamburgh Crescent, Shiremoor, Newcastle Upon Tyne, Tyne and Wear, NE27 0NX

Provided and run by:
North Tyneside Metropolitan Borough Council

All Inspections

14 December 2012

During a routine inspection

One person was staying at Bamburgh Crescent for respite care when we visited but we were unable to communicate with him verbally. We observed how he was cared for and saw he was very cheerful and enjoying his stay. We saw he enjoyed the company of the care workers, who used sign language and questions to communicate with him and to understand his wishes.

We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The provider acted in accordance with legal requirements where people did not have the capacity to consent.

People's care and support needs were appropriately assessed and their care was planned and delivered in line with their individual support plans. This also meant people were protected from unsafe or unsuitable equipment, because the care workers had been given guidance about how to support people with any mobility difficulties.

We found the care workers clearly understood people's needs. Staff had been given appropriate training. Care staffing was planned around the needs of the people who stayed there. This meant there were enough qualified, skilled and experienced staff to meet people's needs.

We found the records kept about people using the service were detailed, relevant and up to date, which meant people were protected from the risks of unsafe or inappropriate care and treatment.

18 May 2012

During an inspection looking at part of the service

We spoke with one person using the service. They were not keen to speak to us in detail about their service, but indicated they were happy and also that they were being helped by staff to move to a more independent setting.

We spoke with staff who raised concerns about the suitability of the bed in helping them to meet peoples' needs safely.

6, 7 December 2011

During a routine inspection

The only person who was able to speak to us told us that they were generally satisfied with the care and support they received. However, they said that they would like more staff to be around during the evening so that they could go out more.