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The Risings Residential Home for the Elderly Outstanding

All reports

Inspection report

Date of Inspection: 4 October 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

We found that staff at The Risings received regular training in subjects relevant to their role.

Staff were also supervised regularly by the manager.

Reasons for our judgement

Family members we spoke with said they felt the staff were well trained at The Risings. One relative told us, "They seem to know about dementia care, and are very patient".

We spoke with three staff and also looked at their files. We saw that staff had three or four supervision sessions with the manager, and also performance appraisal meetings every year.

Staff we spoke with had completed an induction with external training courses, and also an internal induction booklet specific to the home. We saw that the induction booklet included dates when training was completed, and a separate record of when the staff were fully competent. We also saw that observations were recorded of staff delivering care. This helped support staff to deliver competent and safe care to people at the home.

We saw the home’s training matrix, and staff training was up to date. We saw that the manager had arranged for training courses to meet people’s individual needs, for example dementia care. The manager was a qualified nurse, and told us that they delivered awareness sessions in some subjects, including diabetes. Staff told us that they attended a wide range of training courses and that they felt supported by the manager.

We found that staff received relevant training and support to enable to them to carry out their role at The Risings.