Archived: Affinity Trust - 2 Beech Close

We saw that for some of our inspection, people who use the service were engaged in activities they liked and enjoyed. People appeared clean, tidy and well cared for. We found well documented support plans of how the service would meet each person's needs. We saw that a sufficient number of suitably trained and qualified staff were available to meet the needs of the people who use the service.

We saw the premises was clean, suitably designed, and adequately maintained. In general, processes designed to prevent and control the risk of infection were well implemented. We found the service carried out regular safety checks and maintained well completed records on those checks. We also found that arrangements were in place to deal with foreseeable emergencies.

The staff were friendly and courteous in their approach to people and interacted confidently with them. We noted that people were encouraged to express their views about the quality of care in the home. They were also involved in planning their care, making decisions about their support and treatment, and how they spent their time.

Due to the varying levels of communication that the two people currently using the service had, it was difficult to discuss their care with them in any depth. However, within the care files we saw that people and or their families had been involved with, and agreed with the particular care needs that had been identified for them.