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Inspection report

Date of Inspection: 21, 25 May 2012
Date of Publication: 21 June 2012
Inspection Report published 21 June 2012 PDF | 53.79 KB

Overview

Inspection carried out on 21, 25 May 2012

During a routine inspection

During our visit we spoke with people who used the service and with their relatives. They said staff respected their privacy and dignity.

One person said, “They always treat me with dignity and respect.”

However we found that people’s privacy and dignity was not respected

People told us they were happy with the support they received with their care and welfare.

One person said, “The care I receive from these ladies is fabulous”.

People told us that they were happy that staff at the home helped them to manage their medicines.

One person said, “Yes, they do the tablets every day, without fail.”

However we found that people were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place.

People told us that they were happy the premises were suitable and safe.

One person said, “They’ve made a very nice job.”

We found that as planned, the updating of the home was not completed but progress had been made.

People told us that they had enough staff to support them.

One person told us, ““They’re always busy but it has been better since more staff have been put on.”