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Archived: Parklands Good

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Inspection report

Date of Inspection: 4, 5 April 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF | 89.23 KB

Overview

Inspection carried out on 4, 5 April 2013

During a routine inspection

We saw that care plans were comprehensive and person centred. Through observation and speaking to people we found the care provided was not always in line with their care plans.

We spoke with staff who were able to give examples of how they treated people with dignity and respect. We saw this was not always evident in practice.

We saw the provider had effective processes in place for the management of medicines.

We saw that people who used services, their family and representatives were encouraged to give their views on the service and how it is run.

We found the provider had failed to carry out suitable recruitment processes and that employment histories were not always completed. There was also evidence that references were not always checked.