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Inspection report

Date of Inspection: 15 September 2014
Date of Publication: 24 October 2014
Inspection Report published 24 October 2014 PDF


Inspection carried out on 15 September 2014

During an inspection looking at part of the service

We visited Parklands to check that improvements had been made since our last inspection on 2 April 2014 when we found the provider was not meeting standards in eight areas, the majority of concern being within the nursing unit.

Since the last inspection the provider made the decision to close the nursing unit, which has been done. However, at the time of the inspection our register was in the process of being updated. This meant that the report still showed, in the section 'details about this location', that it provided nursing.

This inspection was carried out by two inspectors. We met with five people who used the service and observed their experiences of care to support our inspection. We also spoke with the team leader and five staff.

We considered our inspection findings to answer questions we always ask:-

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well-led?

Below is a summary of what we found. If you want to see the evidence that supports our summary, please read the full report.

Is the service safe?

People were cared for in an environment that was clean and hygienic. People were supported to remain independent as safely as possible.

Appropriate risk assessments were in place, and the registered manager had suitable arrangements to safeguard people from foreseeable emergencies.

At the time of the inspection, there were four people at the home subject to an authorisation made under the Deprivation of Liberty Safeguards.

There were regular quality checks and audits completed to make sure people lived safely at the home.

Is the service effective?

Staff had received training to meet the needs of the people who lived at the home.

Many people living at the home had gained weight in a positive way since moving into the home.

Is the service caring?

Observations during the visit showed staff were compassionate and caring to the people they supported. During the day we found positive interactions taking place and staff responding in a thoughtful and kind manner to people who lived at the home.

Is the service responsive?

Regular reviews were carried out with the people who used the service and their representatives to make sure the person�s care and support needs had not changed. This helped ensure staff supplied the correct amount of care and treatment.

Information collected by the service also gave staff an insight into the interests, likes and dislikes and areas of importance to the people in their care. This meant that it helped staff to provide social activities that people could choose to be involved with.

Regular meetings took place with staff to discuss the running of the service and to ensure the service was responsive in meeting the changing needs of people who used the service.

People who lived at the home were encouraged to give their views.

Is the service well-led?

There was a registered manager in post at the home, however, at the time of the inspection they were not at work.

People who used the service had regular contact from the registered manager and other senior staff to check their wellbeing. The quality of service provided by care givers was monitored and this was done through quality audits.