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Archived: Parklands Good

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Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF


Inspection carried out on 20 October 2011

During an inspection in response to concerns

People and visitors had many positive comments to make about the way they were cared for by staff. People described staff as "kind" and "friendly."

One person said, "All the carers are very good. They look after us." People told us that

they received "good care" at the home.

People told us that there were activities on some days and said "there's always something to do." However people told us that there were few opportunities to go out "because staff are so busy".

The people who lived at the home about their accommodation, "It's rather worn" and "we're hoping it's going to be better after the new building is finished."

Visitors told us, "It's desperate for an upgrade, the furniture is falling to bits."

Residents and their visitors commented that staff were "stretched". People told us that

there were not enough staff on duty to help them.

One person said, "You couldn't get better staff. They go out of their way to help us, but they just haven't got enough time."

A visitor commented that staff "do their best but they haven't even got time to help people to their rooms because they are so busy." One resident told us, "Once I leave my room in the morning I can't come back all day, because I don't want to be in the lift by myself."