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Inspection report

Date of Inspection: 23 August 2011
Date of Publication: 19 September 2011
Inspection Report published 19 September 2011 PDF | 51.59 KB

Overview

Inspection carried out on 23 August 2011

During a routine inspection

Service users spoken with said the staff were very good and one member of staff was described as ‘an angel’. Another service user said, “I am very happy here, I am well looked after”.

We spoke with a visitor to the home who was very complementary about the management and the staff team saying, “They are great, this home is a very happy place and it’s well run”. Another visitor told us, “I am happy with the care my relative receives, I have no complaints”.

We asked service users about their daily routine, one service user said, “There are plenty things going on”.

We were told, “The staff are very polite, visitors are always made welcome, and there is plenty to eat”. Another said, “I am very happy here at Greenlands, “The staff are very good”.