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Joseph Weld Hospice Outstanding

All reports

Inspection report

Date of Inspection: 15 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

Overview

Inspection carried out on 15 June 2012

During a routine inspection

We visited the hospice unannounced on 15 June 2012. There were 14 people in the hospice on the day of our visit. We spoke with five people, three relatives and five staff.

One person told us that staff "were angels" and their treatment plan was explained at a pace and way they could understand.

We spoke with one person who told us " The Dr was very good, he discussed treatment and I felt more involved in my care."

We spoke with one person who told us how staff supported their independence. There were tasks they could do themselves such as eating. There were other tasks such as help with personal care they could not. Staff respected this.

One person told us that staff were very kind and supportive and this made them feel safe.

Another person told us that when being hoisted they were not worried as staff knew what they were doing.

Relatives we spoke with told us staff were informative and welcoming. They also told us that they were kept up to date with information about the care and treatment their relative had received.

People told us they were given leaflets on how to reflect and comment on the care and treatment they received during their stay in the hospice. This enabled them to consider the service and care and take time to respond.