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Joseph Weld Hospice Outstanding

All reports

Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF

Overview

Inspection carried out on 6 November 2013

During a routine inspection

We looked at comments from people who used the service and saw that they were happy with the care and treatment that they had received. There were comments such as "Excellent care" and "Five star food". We saw that staff protected people's privacy and maintained their dignity.

Care and attention was paid to people's individual needs so that they received effective and appropriate treatment. Staff were trained to understand the specific needs of people requiring end-of-life care. There were facilities in place to deal with emergencies and any adverse incidents were dealt with effectively and recorded appropriately.

Staff were supported and managed effectively and were encouraged to up-date their skills and knowledge. Professional and organisational skills were regularly assessed and further development encouraged.