Archived: Hazelbrae Care Home

Relatives of people living at the home were complimentary about the care and support they received. One visitor said, 'Very kind and helpful staff.'

Professionals working in partnership with the home to provide support for the people living there had commented, 'The staff are always friendly and courteous."

We saw that wherever possible consent was gained prior to delivering care.

We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare.

We saw documentation that the provider responded appropriately to any allegation of abuse.

There were enough qualified, skilled and experienced staff to meet people's needs. We saw that complaints were taken seriously and there was an effective complaints system available.

We looked at systems in place in relation to the cleanliness and infection control. The standard of cleanliness and hygiene was maintained to a good standard. Systems to monitor and reduce the risks associated with hygiene and infection control practice had been established. A person who used the service told us, 'the home was clean and their clothes were well laundered and clean.'