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Archived: Moss View Nursing Home

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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF | 88.83 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were systems in place to gather record and monitor the quality of the service provided but these were not always followed in practice, monitored or reviewed.

Reasons for our judgement

When we visited Moss View we were assisted by the nurse in charge and care staff who facilitated our visit. The staff that we had contact with all conducted themselves in a very professional manner. It was evident from talking to them that they enjoyed their work.

Staff told us they had meetings and could raise any issue relating to people’s care and welfare and any work place issue that affected them. The provider held meetings and various topics were discussed. We looked at the minutes of one of the meetings and found the provider had reinstated the ‘importance and principles of attending meetings as a platform to raise issues, concerns and questions about work’. We found that staff roles were clear and there was some accountability for practice. Staff told us they received supervision. They said they were confident they would be listened to if there were any issue they wanted to discuss. They were kept up to date with any changes in people’s care.

We found there were good records maintained of identified risks and issues relating to people’s care that were kept under review. We did not see audits completed of the service to make sure people received a quality service in a safe environment. This meant the provider had not adequately identified, assessed or managed risks relating to the welfare and safety of people living in the home by maintaining an environment that was safe and well maintained.

We were informed questionnaires are given out to people living at the home and relatives. We spoke to relatives. They told us they can raise issues with the manager and were confident their views would be considered. They told us they are involved in social activities that are arranged and can accompany their relation on outings.