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Archived: Moss View Nursing Home

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Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF | 88.83 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider has taken the necessary steps to ensure staff understands all aspects of the safeguarding processes and relelvant legislation to provide good knowledge and understanding by providing training.

Reasons for our judgement

People living in the home told us they were satisfied how staff treated them. There were no rules to follow and no rigid routines. They got up when they wanted and went to bed when they wanted. Staff spoke to them properly and they were respectful. We were told, “Very good, no problems at all”. “I think they(the staff) are all right. I can’t grumble with my lot. I’m OK”. “They are all very nice, no complaints”.

We talked to staff. They were clear about what to do if they had any concerns and indicated they would have no hesitation in informing the manager if needed. They were aware of Whistle blowing (reporting bad practice) in reporting concerns about the operation of the home.

We observed staff talking to people with respect and they maintained their dignity when providing support.

The nurse in charge told us everything they did helps to make sure people are protected and their rights upheld. For example, person centred planning helped protect people. Plans we looked at supported people to live as valued citizens within the home and the wider community.

Any risks to the wellbeing and safety of people using the service were identified. How these risks would be managed was agreed and written into a plan of care for staff to follow. These were reviewed regularly.

Safeguarding policies and procedures were available. These provided guidance and instructions on identifying and responding to signs and allegations of abuse. We did not have access to staff training records. These were submitted to us following our visit. We are satisfied the provider has met this area of compliance with training