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Archived: Moss View Nursing Home

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All reports

Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF


Inspection carried out on 27 September 2012

During a routine inspection

We observed people were able to walk about freely in the home. Staff spoke to them respectfully and attended to personal care needs as required. People living in the home told us they were satisfied how staff treated them. There were no rules to follow and no rigid routines. They got up when they wanted and went to bed when they wanted. Staff spoke to them properly and they were respectful. They had the support they needed. Comments were made such as, �Very good, no problems at all�. �I think they(the staff) are all right. I can�t grumble with my lot. I�m OK�. �They are all very nice, no complaints�.

We found people had an up to date plan of care. They were person centred which meant people�s wishes and choices were included. People had access to professionals to keep their health care needs up to date as required. Staff had good instructions to follow when people were at risk of developing pressure ulcers, not eating enough or falling. There was evidence in daily records staff followed care plans and responded to people's needs as required. We found staff maintained people's dignity at all times. There was enough staff on duty to make sure everyone got the help they needed. There were activities people could join in such as manicures, hand massage, summer days in the garden, outings. Any activity people particularly enjoyed was catered for.