The Care Quality Commission

Archived: SENSE - 6 Barley Close

Flats 4-11, 6 Barley Close, Stowuplands, Suffolk, IP14 4UR (01449) 678329

Provided and run by:
Sense

All Inspections

23 January 2013

During a routine inspection

We spent time with four people using the service. We were unable to speak directly with these people because their main method of communication was through sign language. However, we were able to gather evidence about their experience of the service because staff interpreted our questions using sign language. People told us that they were happy living at Barley Close and that staff were nice and treated them well.

Staff were professional in their approach, as well as friendly, caring and respectful of people's needs. They had a very good knowledge of the needs of the people using the service, including their preferred method of communication. From our observations of the communication between people using the service and staff it was clear that people's needs and preferences were understood and acted on, including arrangements for hospital appointments and in meeting their day to day needs. We saw that staff responded promptly to people's requests for assistance.