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SENSE Manor Court Requires improvement

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Inspection report

Date of Inspection: 21 November 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 78.86 KB


Inspection carried out on 21 November 2013

During a routine inspection

One relative told us care staff did a lot with people who used the service. They said people “Did things which even I have never done”.

Another relative told us their relative “Liked to come home but also liked to go back". "They had peace of mind knowing that they were happy there”.

On the day of our visit only one of the five people who used the service was at home. We met other people using the service later in the day. We were unable to gain people's views because of the different ways people communicated. We spent time observing care, speaking to staff and reviewing records to see what it was like to live at the home.

We saw staff communicated with people by using sign language and pictures. We saw from photographs people were involved in activities ranging from canoeing and horse riding to painting and pottery.

Each person had a support worker responsible for organising what they did on their home days.

People using the service were involved in choosing the meals which were included in the menu plan.

We found there was a high number of incidents of challenging behaviour involving one person. The behaviour assessments we saw had been completed some time ago and there was no action plan to reduce the risk of reoccurrence.

Staff received appraisal, supervision and other forms of support. We saw staff had received training in crisis intervention to help them resolve any problems with disruptive behaviour.