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SENSE Manor Court Requires improvement

All reports

Inspection report

Date of Inspection: 23 April 2014
Date of Publication: 15 May 2014
Inspection Report published 15 May 2014 PDF | 83.02 KB

Overview

Inspection carried out on 23 April 2014

During a routine inspection

We considered our inspection's findings to answer questions we always ask: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? This is a summary of what we found:

Is the service caring?

People who used the service and their relatives considered staff to be respectful, kind and attentive.

Is the service responsive?

We saw that people's individual needs for support were assessed so that they could be fully met. People were involved in making decisions about the support they received and they were supported to give informed consent whenever possible.

Is the service safe?

Staff had understood their roles and responsibilities to ensure that people were protected from the risk of abuse. People were protected against the use of unlawful or excessive control or restraint because the provider had made suitable arrangements. No one was having their liberty restricted at the time of our inspection visit.

Is the service effective?

We found that staff knew about people's individual personal and healthcare needs. People received the support they needed and wanted.

Is the service well led?

There were shortfalls in the quality assurance system. These oversights reduced the provider’s ability to ensure that people received support in the right way and in a safe setting.