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Inspection report

Date of Inspection: 14 September 2013
Date of Publication: 18 October 2013
Inspection Report published 18 October 2013 PDF


Inspection carried out on 14 September 2013

During a routine inspection

We used a number of different ways to help us understand the experiences of people who used the service. This was because some people had complex needs which meant they were not able to tell us about their experiences.

We saw people who lived in the home experienced individual care and support from staff who respected their privacy and dignity and supported people to promote their independence. Staff understood each person�s way of communicating their needs and wishes. They supported them to make choices and decisions about their lifestyles wherever they could do so.

We found people were supported to have a varied and nutritious diet which took into account personal preferences and choices.

The home was clean, tidy and well maintained and provided people with a comfortable and homely environment. Where any safety risks were identified we were told how these were being addressed. Bedrooms were individually furnished and decorated according to peoples individual preferences.

There was a thorough staff recruitment procedure in place to keep people safe. New staff followed an induction training programme so that they had the relevant skills and knowledge to confidently support people.

Records we checked were well maintained and stored safely. Care plans were detailed and person centred. They were available for staff to refer to as needed to ensure they understood the individual care each person needed.