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SENSE - Supported Living Services (East Anglia) Good

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Inspection report

Date of Inspection: 20 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF


Inspection carried out on 20 February 2013

During a routine inspection

During this visit we saw three people who used this service that supported them to live in their own homes. One person informed us, "I am very happy with the way I am supported to live at home." Conversations heard and body language observed told us that people were content and involved with their day to day lives. We were told by people that they were listened to and concerns were acted upon. One person told us of the changes that had been made to make their life more enjoyable.

Care plans were written, updated when required and were focussed on the individual the care plan belonged to. The risks were identified and appropriate action was taken. Relevant professionals were involved and supported the needs of the individual person.

Staff were trained and supported to ensure good infection control procedures were followed and that they would be implemented as much as possible when working in someone�s own home.

No complaints had been received and any concerns were acted upon as and when they occurred.

Records were detailed, up to date and relevant to the individual they belonged to. Storage of records to be archived we were told were carried out by SENSE in a timely manner, with the previous year's records stored locally and then transported to a central store for the storage time required for records.