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Inspection report


During a check to make sure that the improvements required had been made

We identified at inspections in August 2012 and May 2013 that people were cared for by staff who were not always supported to deliver care safely and to the appropriate standard, although they were supported by a consistent staff team. For this review we verified, from records supplied to us by the manager and a quality audit report from the area manager, that improvements had been made.

The information supplied to us confirmed that staff had received practical supervision to assess the quality and safety of their work. They had also had recorded one to one supervisions with their line managers. The records showed that the development needs of staff were discussed including what training had been completed and what needed to be updated. This helped to show that staff were supported to deliver safe and effective care to people.

The audit report sent to us showed that checks were being made to ensure the management team was sustaining improvements. It also showed that the manager was reviewing staff files so that it would be easier to see when staff had completed relevant training and when it needed to be renewed. This reflected that improvements had been made to ensure the service was being well led.