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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 22 September 2012
Inspection Report published 22 September 2012 PDF | 91.11 KB


Inspection carried out on 24 August 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This was because the people using the service had complex needs which meant they were not able to tell us their experiences. We spent time observing what was going on for people and how staff responded to them.

Our observations showed that staff supported people at their own pace, taking time to encourage them with activities and offering choices. One person showed some signs of agitation but staff responded quickly and quietly, giving the person time and space to calm down while ensuring they remained safe. The incident was soon over.

People had also been out during the day and two people confirmed they had a good time.