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Archived: SENSE - 71 Coriander Close

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Inspection report

Date of Inspection: 19 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 76.71 KB


Inspection carried out on 19 December 2013

During a routine inspection

People who use the service were not able to tell us their views due to their communication needs. We were not able to use a formal observational tool to assess people's experiences, as it would have been intrusive given the small number of people using the service. We spoke with three relatives of people who lived at the home. People's relatives told us that they were satisfied with the care provided. They told us their relatives were well cared for and care staff were very good. One relative told us, ''They look after [person�s name] well.�

There were sufficient numbers of staff on duty to meet people's needs. We observed some interactions between people and the staff to help us understand their experiences. We saw that staff were kind, respectful and unhurried. They gave support with personal care in ways that respected people's dignity and privacy. Care staff displayed good skills in communicating with people who use the service and made use of differing communication tools.

Systems were in place to ensure that risks to people's safety and well being had been identified and risks minimised.