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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF | 83.71 KB

Overview

Inspection carried out on 13 December 2013

During a routine inspection

Relatives we spoke with told us they were happy with the care provided by the home. One person said “Staff were very friendly and helpful and they were happy with the care provided”. We spoke with three relatives who visited the home whilst we were there. They told us they were generally happy with the service.

We spoke with a health professional who visited twice a week. They told us the quality of care had improved in recent months.

We saw people’s care plans had been revised and updated during the year. Care plans had been personalised to include information about the person and described how they wished care to be provided. However, we found in some cases decisions about people’s care were made without their informed consent or proper consideration of their best interests.

People’s health needs in relation to food were not always properly managed and some people were at risk of an inadequate diet.

The provider was developing systems for assessing and monitoring the quality of care provided and some were already in place.

We found people’s records had been revised and the quality of record keeping was being monitored by the manager.