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Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF | 74.74 KB

Overview

Inspection carried out on 31 July 2013

During a routine inspection

We examined the care records of four people receiving support and care in this service, these showed us that where possible people and their families were supported to be involved in the care that they received. This and the other evidence seen showed us that this service respected people's privacy, dignity and independence.

The individual care records reviewed demonstrated that people's therapeutic needs were recorded in detail and that they were being met by the service. This meant that people experienced care, treatment and support that met their needs and protected their rights.

Staff told us that they were confident that they would recognise potential safeguarding concerns and knew what action to take if this was identified. This showed us that the provider had taken reasonable steps to identify and prevent abuse from happening.

We did not see evidence of any therapeutic programmes having to be cancelled due to staff shortages and we noted that additional staff were on duty at the weekend and at other busy periods;.to ensure that people received the required levels of support. This showed us that there were enough qualified, skilled and experienced staff to meet people’s needs.

The service was being audited monthly by senior managers on behalf of the provider. We noted that any actions arising had been addressed. This demonstrated to us that the provider had an effective system to regularly assess and monitor the quality of service that people receive.