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We are carrying out a review of quality at Whitstone House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 26 July 2012
Date of Publication: 22 August 2012
Inspection Report published 22 August 2012 PDF | 51.48 KB

Overview

Inspection carried out on 26 July 2012

During an inspection in response to concerns

We spent some time observing the care and support provided to the people living at Whitstone House. We observed that staff were kind, friendly and respectful.

We saw that people were enabled to do what they liked and staff supported them with this. For example, some people wished to go for a walk during the afternoon and staff accompanied them to do this. We also saw that people who wished to go outside in the garden were supported to do so.

Staff spoke with people in a respectful manner. They encouraged people to sit down where they kept wandering and involved them in conversation that was taking place in the home.