You are here

We are carrying out a review of quality at Whitstone House. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 76 KB

Overview

Inspection carried out on 3 July 2013

During a routine inspection

People spoken with told us that they were happy in the service and that they were involved in their care. For example one person told us, “The staff always have time for me.” This and the other evidence seen showed us that this service respected people’s privacy, dignity and independence.

The individual care records reviewed demonstrated that people's care and therapeutic needs were recorded in detail and that they were being met in line with their assessed need. This meant that people experienced care, treatment and support that met their needs and protected their rights.

We saw that people were enjoying their lunch and could choose what they would like to eat and drink. This and the other evidence assessed demonstrated to us that people were protected from the risks of inadequate nutrition and dehydration.

Staff reported that they felt well supported by senior managers and by the provider and that there were good opportunities for training and career development. This showed us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The service was being audited monthly by the regional service manager with the assistance of the registered manager. We noted that any actions arising had been addressed. This demonstrated to us that the provider had an effective system to regularly assess and monitor the quality of service that people receive.