You are here

All reports

Inspection report

Date of Inspection: 8 November 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF | 49.97 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/11/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

People living in the home are sufficiently protected due to effective systems in place for the reporting and recording of safeguarding.

User experience

The majority of people living within Whitstone house were unable to communicate their views verbally with regard to safety and safeguarding. However one person spoken to said that they "Liked the staff and that they were kind." Three people spoken to in Walnut house all felt that staff "Were kind," caring and that they felt safe". One person said that if they had a problem they would "Go to the staff and report it."

Other evidence

Staff spoke to in both houses showed that they had a good understanding of safeguarding procedures and confirmed that they had received safeguarding training within the past twelve months. Training records received confirmed this. Staff knew where to find further information and contact details if they wished to report any concerns. Staff also understood about whistleblowing and about their responsibility to report any concerns. The staff that we spoke to felt that people living in both Whitstone and Walnut house received a good standard of care.