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HCA Healthcare UK Outpatients & Diagnostics Centre at Golders Green Good

All reports

Inspection report

Date of Inspection: 9 December 2013
Date of Publication: 15 January 2014
Inspection Report published 15 January 2014 PDF

Overview

Inspection carried out on 9 December 2013

During a routine inspection

We saw that a patient signed a consent form along with the doctor. The consent was rechecked again before the procedure by staff. One person said, �everything was explained to me, in a way I could understand.�

Staff we spoke with were able to explain how they would treat patients as individuals. They fully understood the cultural needs of the patients they cared for and were able to give examples. Patients we spoke with agreed, one person said, �they always ask what I�d like to be called and then they call me that.�

The centre was cleaned daily and looked well maintained. One patient said, �it looks clean and tidy, but it could be a little warmer.� Another said, �It�s a nice place.� The provider has taken steps to provide care in an environment that is suitably designed and adequately maintained.

Staffing levels had been risk assessed and were constantly being reviewed to ensure patients were safe. We spoke with five people; they said there were enough nursing staff to meet their needs. One person said, �you are seen quickly, by the nursing staff.�

We reviewed the 2013 survey of patient�s who use the service. We saw 182 people responded who rated the quality of the care as "excellent."

We saw that staff were not fully completing either of the check list of the 10 care records five had not fully completed the pre-procedure check list and none of the 10 notes had a fully completed WHO checklists. We talked with theatre staff and nursing staff who confirmed these check lists should be fully completed.