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HCA Healthcare UK Outpatients & Diagnostics Centre at Golders Green Good

All reports

Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF

Overview

Inspection carried out on 19 November 2012

During a routine inspection

Patients indicated that they were well treated and staff were respectful towards them. They informed us that staff explained procedures to them and they had consented to procedures carried out. Their views can be summarised by the following comment, �I find the staff are friendly and helpful. I have received a good service.�

Patients expressed confidence in the staff who attended to them. Essential training had been provided for staff. Staff informed us that they had been provided with support and they worked well together.

There were arrangements for infection control checks and tasks. Staff were knowledgeable regarding infection control and training had been provided The premises were clean and well maintained. There was documented evidence that equipment used had been maintained and inspected by specialist contractors. Risks assessments of the premises and regular safety checks had also been carried out by staff.

Arrangements for clinical governance and quality assurance were in place. Audits of services provided and waiting times had been carried out. The views of patients had been sought and an action plan was in place for improving the service.