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Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF

Overview

Inspection carried out on 28 February 2013

During a routine inspection

During our inspection we spoke with two people who were attending the centre for treatment. One person said �Fantastic. Staff are so wonderful.� Another person said �I cannot fault them. It has been a pleasant experience in the circumstances.�

We found that people had consented and been involved in decisions about their treatment. The electronic treatment records showed effective, safe and appropriate personalised treatment and care to people through coordinated assessment, planning and delivery carried out by a multi disciplinary team. One person said they felt they had �received the personal touch.�

The centre was clean and tidy and regularly monitored to prevent and control infections. All staff had received up to date infection control training.

We found that training available and provided by the provider. Staff were supported to enable them to meet the needs of people who received treatment at the centre.

Information about how people could raise concerns was accessible to people in the clinic. Staff told us they were aware of the complaints policy and procedures.