• Hospital
  • Independent hospital

Genesis Care, Portsmouth

Overall: Outstanding read more about inspection ratings

Spire Portsmouth Hospital, Bartons Road, Havant, Hampshire, PO9 5NP (023) 9248 4992

Provided and run by:
Genesis Cancer Care UK Limited

All Inspections

14 March 2023

During a routine inspection

We rated this service as good in safe and effective and outstanding in caring, responsive, and well-led.

The service had strong comprehensive systems to keep patients safe. There was an ongoing progress towards safety goals, and a zero-harm culture. Staff managed medicines safely and the service routinely monitored compliance. Records were well maintained, and it was easy to track patients’ care and treatment. Staffing levels were safe, and staff had the right skills to care for patients.

The service provided care in accordance with evidence-based guidance. It pursued opportunities to participate in benchmarking and peer review. The service also participated in approved accreditation schemes.

There was multidisciplinary working to make sure patients received the best care, with a holistic approach to discharge planning from the earliest possible stage. New staff had a comprehensive induction, and the service supported and encouraged staff to acquire new skills.

Staff provided kind and compassionate care. Patients were continually positive about the way staff treated them and considered they went the extra mile to exceed patients’ expectations. Staff attended to patients, making them feel they were their only priority. The clinic recognised patient’s individual needs, and this was reflected in the care provided, including access to specialist support and counselling.

Patient’s individual needs were central to how the service planned care. There were innovative approaches to providing holistic patient-centred care, including a wellbeing room to meet patients’ emotional needs.

The service understood the needs of different patient groups with systems to support patients with protected characteristics. It took account of patients’ religious beliefs and communication abilities.

The leadership team was compassionate and transparent at all levels.

All staff were proud to work for the organisation and spoke highly of the culture.

Staff were empowered to develop new ways of working and innovation was celebrated. The service encouraged staff to take part in staff and patient engagement meetings in order that they could act on feedback.

28 February 2013

During a routine inspection

During our inspection we spoke with two people who were attending the centre for treatment. One person said 'Fantastic. Staff are so wonderful.' Another person said 'I cannot fault them. It has been a pleasant experience in the circumstances.'

We found that people had consented and been involved in decisions about their treatment. The electronic treatment records showed effective, safe and appropriate personalised treatment and care to people through coordinated assessment, planning and delivery carried out by a multi disciplinary team. One person said they felt they had 'received the personal touch.'

The centre was clean and tidy and regularly monitored to prevent and control infections. All staff had received up to date infection control training.

We found that training available and provided by the provider. Staff were supported to enable them to meet the needs of people who received treatment at the centre.

Information about how people could raise concerns was accessible to people in the clinic. Staff told us they were aware of the complaints policy and procedures.

30 March 2012

During a routine inspection

We spoke with one person who was attending the unit for treatment and looked at the feedback the unit had received over the past year.

The person we spoke with told us that it was an 'absolute pleasure' to attend the unit. They told us that they were always seen on time, parking was good and the service 'fabulous'. Staff were always friendly and welcomed them on arrival putting them at ease. They were given as much information as they wanted about the procedure and said that the staff had 'taken all my stress away'.

This positive feedback was repeated in the patient surveys. With comments such as 'The staff have all been very calm, warm, caring and efficient, they have helped make my treatment very relaxing'.