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Archived: Victoria Lodge Residential Care Home

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All reports

Inspection report

Date of Inspection: 26 February and 8 March 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013 and 8 March 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with commissioners of services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment.

Reasons for our judgement

Staff received appropriate professional development. Supervision records showed that staff received one to one supervision from the manager every three months. The manager, who had been in post for six months at the time of our visit, told us that they had also made arrangements for annual appraisals to take place.

Staff had all achieved a level two in the nationally recognised, work based national vocational qualification (NVQ) in social care. Staff had now started to participate in level three training in health and social care, (the next grade up). A health and social care assessor was on site at the time of our visit who confirmed their involvement with the scheme.

The service’s training records showed staff were being trained in core topics such as manual handling and health and safety and were also being trained in topics that were specific to the needs of the service such as dementia care and dignity. Records showed good attendance at training such as falls, dementia care, medication management, mental capacity and safeguarding.

Records also showed that there had been one off training attended by one or two staff in topics such as ‘dignity challenge’, ‘assisted eating and drinking’ and ‘end of life care’. The service also demonstrated that it was organising future training on a range of topics that included medicines management, dementia care and mental health awareness.