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Archived: Victoria Lodge Residential Care Home

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All reports

Inspection report

Date of Inspection: 26 February and 8 March 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Not met this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013 and 8 March 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with commissioners of services.

Our judgement

People’s views and experiences were not taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We observed that staff were caring towards people and treated them with respect and dignity. For instance, in the lounge staff spoke in a kindly manner to people and were patient with them. Staff sat with people and spent time talking with them.

One person who uses the service told us “I like it here, you can do more or less what you want. Everyone is very friendly”. A relative we spoke with told us that staff were respectful of people. We were told “staff are very respectful, we’ve never had any problems with how they respond to him”. One relative told us that they were phoned and updated on their relative’s progress. We were told “I had a long chat with the manager about the care very recently”.

We reviewed four of five people’s individual care files. People’s care plans had been reviewed by the manager but there was no evidence of people’s relatives being involved in these reviews of care. The manager and staff we spoke with were aware of people’s choices and preferences but these had not been documented in care plans. For instance, the manager explained people’s preferences and how the service had gone to lengths to find out about one person’s choices but these were not mentioned in the care plan. We only saw preferences for one person where the care plan stated a preference for washing and clothing. There was no systematic gathering or recording of people’s choices or preferences and no space on care planning documentation for this to be recorded.