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Archived: Victoria Lodge Residential Care Home

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Inspection report

Date of Inspection: 30 November 2011
Date of Publication: 19 February 2012
Inspection Report published 19 February 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use services can be confident that the appropriate action will be taken following an allegation of abuse, however all staff must receive training in Adult Protection and the Deprivation of Liberty Safeguards.

Overall, we found that Victoria Lodge Residential Care Home was meeting this essential standard but, to maintain this, we suggested some improvements were made.

User experience

People who use services told us that they were treated well by the staff and had never been mistreated. We were told “they look after us well”.

People looked relaxed in their home and at ease with the staff.

Other evidence

We were shown a newly introduced safeguarding folder. This contained a copy of the homes own safeguarding procedure and that of the Local Authority.

Staff demonstrated a good understanding of what constituted abuse and how to respond appropriately to an allegation of abuse. The Acting Manager was aware of their responsibility to refer any allegation or suspicion of abuse to the Local Authority Safeguarding Team for investigation.

Since our last visit, the two deputy managers had attended the Local Authority training in Safeguarding Vulnerable Adults and 6 other staff had attended training in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

On 05 October 2011 a Warning Notice was issued to the provider in relation to this outcome area, for non compliance with Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. The provider is now compliant with this Regulation.