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Archived: Victoria Lodge Residential Care Home

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Inspection report

Date of Inspection: 18 December 2010 and 4 January 2011
Date of Publication: 21 April 2011
Inspection Report published 21 April 2011 PDF

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

People who use services are not supported by staff that have been safely recruited.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

We looked at the recruitment practices in the home and found them to be inadequate. The manager told us that they had interviewed a prospective carer earlier that day. We found that an application form had not been completed and there was no record of the questions asked or the answers given.

We saw that a basic application form was available in the home but the manager said this needed to be revamped to meet current legal employment requirements. We agreed that the application form viewed was not adequate for the purposes of robust recruitment.

We looked at the personnel files for staff already employed in the home and found that this did not demonstrate safe recruitment. We saw that one carer had not given their manager as a referee because there had been a dispute between them and they felt they would not give a positive reference. The manager was not concerned and had taken up a reference from the referee given without verifying this to be appropriate.

One carer had a conviction on their Criminal Record Check (CRB) which the manager said they had discussed this with them prior to their employment, this could not however be evidenced as no written record had been made.

We found that not all files contained a job description or contract of employment.

The manager told us that all staff were employed subject to satisfactory three month probation.

The manager told us that some carers came recommended. Job vacancies were advertised in the Jobcentre Plus and local newspaper.