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Archived: Victoria Lodge Residential Care Home

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All reports

Inspection report

Date of Inspection: 18 December 2010 and 4 January 2011
Date of Publication: 21 April 2011
Inspection Report published 21 April 2011 PDF

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People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Meeting this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

Our judgement

The home is clean but people are not always protected from the risk of infection and cross contamination.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

Staff told us that clinical waste had been stored in wheelie bins in the garden area but the home was in the process of organising lockable bins following a visit from Havering Quality Monitoring Team.

We noted that cotton towels and bars of soap were being provided in communal bathrooms and toilets. This is not considered to be best practice in the prevention of infections and cross contamination.

The manger told us that paper towels and liquid hand soap had been purchased but they had not yet put these out. By the end of the visit we saw this was being done by one of the carers.

We also noted that cotton flannels were being used in communal bathrooms and were being left to dry over baths and sinks. The manager removed these and acknowledged that this practice was not acceptable.

One of the communal toilets also serves as a sluice room. The manager told us that People who use services did not use the sluice sink for washing their hands but this would be difficult to prevent where a person may be confused but still able to use the toilet independently. The Provider must demonstrate that people who use the service are not put at risk of harm by using this shared facility.

We were told by staff that since they had received visits from Havering Safeguarding and Quality Monitoring Teams, the cleanliness of the home had improved.